Our Warranty

What's covered, and for how long

All of our made-to-measure products are covered by a manufacturer's warranty against faults in materials and workmanship. The cover period depends on the product:

Product	Warranty	Typical make time
Roller blinds (blockout, sunscreen, dual)	5 years	about 7 working days
Cedar & venetian blinds (cedar, aluminium, faux wood, custom-painted)	5 years	about 7 working days
Plantation shutters	5 years	8–10 weeks
Roman blinds	5 years	5–6 weeks
Motorised blinds	5 years*	as per blind type
Zebra (day-night) blinds	3 years	about 2 weeks
Honeycomb (cellular) blinds	3 years	about 2 weeks
Curtains & sheers	3 years	about 2 weeks

*Motors and electronic components carry the motor manufacturer's warranty, which we'll confirm at the time of quoting. Make times are typical and confirmed on your quote.

What the warranty covers

• Faults in the materials or workmanship of the blind under normal household use.
• Failure of the operating mechanism (clutches, brackets and controls) supplied by us.
• Free refabrication or repair of the faulty component at our discretion.

What's not covered

• Accidental damage, misuse, or damage from incorrect installation by others.
• Normal wear and tear, fabric fade from prolonged sun exposure, or damage from incorrect cleaning (see our care & cleaning guide).
• Changes in fabric appearance that are natural characteristics of the material.

How to make a claim

It's simple — contact us or call 0800 276 1200 with your order details and a photo of the issue. We'll assess it quickly and, if it's covered, repair or refabricate the part. Many issues can be sorted on-site across Auckland.